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View Report Info Online
Just a reminder that our Internet
Report Access System (IRAS) is free
for all our clients. It gives you
instant access to your reports even
as we are working on them. You can
also order online and view invoices.
For more information please contact
our Customer Service Manager,
Christie Lambeth at Chrisite@EmployScreen.com
or 800-473-7778 x 104.
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ESS Client Survey Results
Thanks to all our clients who
participated in our recent online
customer survey.
The information you provided assists
us in better understanding all your
employment screening needs and how
we can improve in certain areas.
More than 95% of those surveyed
rated our customer service and
reports as "Good" to "Excellent."
We are very pleased with this number
and are glad you appreciate our
efforts.
One area we're always looking to
improve is turn around time. 10.8%
of you felt that our turnaround time
was "Adequate" and 1.3% rated it as
"Poor." Although there are some
things beyond our control when it
comes to completing reports (waiting
for employers to respond to our
inquiries, courts that don't allow
direct access to criminal records,
etc.), we nevertheless want to speed
things up where we can. Currently,
90.6% of our report components are
completed in less than 72 hours.
This is actually a very good number
but we're always looking to do
better. We are making some
programming enhancements to our
in-house order processing system
that will address this.
With regard to keeping you updated
on changes in state and local laws,
78.7% of respondents rated us "Good"
to "Excellent", 18.7% "Adequate" and
2.2% felt we were doing poorly. We
routinely send out periodic ESS
Updates when there are significant
changes in laws and regulations
effecting background screening. But
we agree we probably have room to
improve in keeping you fully
apprised. We'll be sure to include
newsworthy items in our "e-Updates",
report cover sheets, Internet system
home page and our newsletter.
We discovered that over 47% of
respondents reported they are not
using our Internet Report Access
System (IRAS). We'd like to convert
more of you to IRAS. It's free and
has many outstanding features. For
example: You can use it to track
orders and view reports -- even as
we are working on them. You can also
order online if you like. It stores
all your faxed or uploaded documents
(disclosure, employment application,
resume, etc.) in one place. You can
personalize adverse action letters
and review the FCRA guidelines if
necessary. Invoices can be viewed.
We have an I-9 Compliance/E-Verify
module and an exciting soon to be
released Applicant Tracking System.
Please contact us if you would like
to take advantage of IRAS. It's
easy to set up and well worth it.
Thank you, again, for your valuable
feedback. We look forward to using
your information to provide even
better tools for making those
important hiring decisions.
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NEW ATS Program
We have now started the Beta Testing of
our new Applicant Tracking System and
have had very good comments on how it
works and how it helps. Watch for a
formal announcement on the release and
availability very soon.
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